Joined: 03 Jul 2019
|The law agencies usually have many lawyers and all together offer different services to their clients. This working model involves many meetings and discussions along with the other important tasks. It is very much important to keep the lawyers free from dealing with the phone calls to schedule these meetings , so they can concentrate on real cases, meetings and other important tasks. One possible solution for this is to have a receptionist, who will take the calls and schedule the meetings. But, this is also not a great solution because of many reasons such as:
The law agency can have many lawyers and many clients. It would be difficult for a receptionist to handle massive calls and details of available or scheduled meeting for each lawyer. These might be a very time consuming process or can create meeting conflicts. Also, having personal receptionist or call attendant for each lawyer can be expensive for an agency
As there can be many calls of clients who are waiting for their turn in the call queue, it might be frustrating for them. It might result in loss of clients.
Here, you need an automated way to avoid such situations and unnecessary expenses. The best option is to automate this process of scheduling meetings. The Appointment Booking IVR Solution is one of the best solutions, which can benefit the law agencies.
How Appointment Booking IVR Solution Works for The Law Agencies?
Whenever someone makes a call to the law agency, the call will be attended by the IVR (Interactive Voice Response) System.
The IVR system will play a welcome message and give different options to the customer based on the IVR prompts fed into the system. The caller can interact with the system by selecting the most suitable options.
If the caller doesn鈥檛 want to book an appointment and need some other assistance, the system will route the call to the respected person.
If the caller wants to book an appointment, then the appointment booking IVR solution will play the list of lawyers and other staff. The caller may choose the lawyer; he wants to book an appointment with.
Once the lawyer is chosen by the customer, the appointment booking IVR solution will play the available dates and times for that particular lawyer or the staff member. The caller can select the date and time based on his convenience.
Once the schedule is chosen by the customer, the appointment booking IVR solution will ask for the confirmation from the caller.
Once the confirmation is given, the caller and the lawyer or the staff member, with whom the appointment is scheduled, will get the message of meeting schedule. This message can be sent in a form of SMS, email or a voice call.
By implementing an appointment booking Interactive Voice Response System (IVRS), the law agency can leverage many benefits. Some of them are listed hereunder:
Automated way for this routine task of booking appointments
Better utilization of available resources by keeping them free for the crucial tasks
Better customer satisfaction as they will get a quick way to schedule the meeting without staying the call queue, or holding the line while phone attendant is checking the available schedules
24*7 service as the automated booking IVR system can work all the time, callers may call any time and schedule an appointment
More business and more ROI
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